Please follow the following steps to solve this issue
- Make sure the email address on your Suggestic account matches the email address you entered when you made your purchase. If the emails don't match, please create a new account using the email address from your purchase (the one where you received your receipt).
- If you have not already, please try hard-quitting the app, then re-launch it. You can read step by step instructions here.
If the steps above didn't help please let us know.